HP - Off Campus Drive for 2014 and 2015 graduates on 25th and 26th April 2015 at Hyderabad

HP - Off Campus Drive for 2014 and 2015 graduates on 25th and 26th April 2015 at CVR college of Engineering, Ibrahimpatnam.

About Company:

HP provides a rich career path with multiple options for technical and non-technical advancement. The HP Technical Career Path (TCP) offers both vertical and horizontal growth in engineering, IT, and services. When you join HP, you’ll start with our on boarding training, where you’ll learn about the company, the business, and your role, which will give you a better understanding of where you fit within our organization. You will be engaged in real, meaningful projects, helping you build both professional and technical skills. While we heavily emphasize learning through experience, your development will include coaching from senior experts and managers, peer learning groups, tutorials, and e-learning modules.

About the Group (Global Service Desk (GSD))

GSD is the key to comprehensive workplace support. Whether users are in the office, working at home, or on the road the HP Global Service Desk Service provides a responsive, single-point-of-contact (SPOC) to effectively handle IT-related questions, incidents, issues, and service requests. We use IT Infrastructure Library® (ITIL)-based processes to help provide consistent, end-to-end Incident and Problem management, including escalation management. Our centrally managed service includes industry-leading processes and technologies that improve first-call resolution, monitor user satisfaction levels and drive overall costs down by automating repetitive activities, reducing service times and resolving more incidents at the GSD.

Global Service Desk - Vision and Strategy: 
The vision embodies the commitment and ownership of a Global Community of Subject Matter Experts to maintain a clear visibility of our delivery strategy and end-to-end processes which enable the offering to be delivered by the GSD through the use of proactive Problem /Incident Management and other innovative tools in order to achieve continuous service improvement.

Job Description: 

Troubleshooting Hardware / Networking / OS related queries of our global customers Over Phone which involves working in different time zones.
Take calls from Global customers and initiate the right response to them, positively and professionally Deal with a wide range of products using a powerful information database.
Provide remote solutions to problems, probe problems and explain the solution in such a way that nontechnical users understand. Good Communication skills are mandatory.

Prerequisites:

Bachelor of Engineering (B.E / B.Tech. 2014 Pass out (Any Branch)
Bachelor of Engineering (B.E / B.Tech. 2015 Pass out (Any Branch)
Bachelor of Science / Commerce / Computer Science (2014)
Bachelor of Science / Commerce / Computer Science (2015)
2014 Batch Candidate Should not have any back log on the day of interview
2015 Batch Candidate Should not have any back log on the day of joining
Candidate should be Flexible to work in any shift including night shift
Passion for technology, Good problem solving & articulation skills
Candidate Pursuing Diploma & holding only Diploma degree are not eligible

Selection Process: Just A Minute (JAM) session + Written Test + Technical Interviews + HR Interview

Compensation: INR 240,000 Per year + Allowances

Job Location: Bangalore, India.

Please inform your students and ask them to register in the following link.

Reporting time 9:30 AM

Registration Link: Click Here