Wipro Walk-in Event 2018:
Wipro Walk-in Drive for Technical Service Desk:

Job Role Technical Service Desk
Qualification B.E/B.Tech/Any Degree
Batch Any Batch
Experience Required 0-1 years
Salary Offered Not Mentioned
Venue Location Guwahati/Hyderabad/ Mumbai
Job Location Airoli/ Hyderabad / Pune
Venue Date 27 October 2018

Detailed Candidate Profile

Candidates should possess B.E/B.Tech/Any Degree from a recognized university
Experience: 0-1 years
Mandatory Skills: TIS Service Desk
Desirable Skills: Language Skills: English Language
Job Description:

Manage a team of Service Desk Analysts providing support across 24×7
Responsible for Service Levels ASA, Abandon, FCR etc. and managing team of 15-20 Analysts.
Delivery – The incumbent is required to study the DD/transition documents and gain understanding of customer business Contribute to KM activities create / edit SOP s based on any changes in the Support environment.
Follow quality/security process defined for the engagement Independently handle escalated calls, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, assess customer s needs.
Analysis of reports including process dashboards, team performance reports, initiating appropriate action plans & initiate trainings.
How to apply for Wipro walk-in Interview?
Interested and Eligible candidates can attend this walk-in drive on 27 October 2018. Venue details are given below.

To Apply: Click here

Venue details:

Venue Date: 27 October 2018    Time: 10 AM to 1 PM

Venue Location: Guwahati

Wipro Limited,
2nd Floor, Rajgarh Plaza,
Rajgarh Rd, Rajgarh, Lachit Nagar,
Guwahati, Assam 781003

Venue Location: Hyderabad

Wipro Ltd.,
Gachibowli, STPI,
Tower 4, 1st floor

Venue Location: Mumbai

Wipro Ltd,
7th Floor, A Wing,
Kensingtone Tower,
Hiranandani, Powai,