Capgemini Off Campus has announced a job notification for the post of Contact Support Group. A student from various disciplines can apply for the Capgemini Recruitment drive 2023. Interested and eligible candidates can read more details below
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Capgemini Recruitment 2023:
| Company Name | Capgemini |
| Post Name | Contact Support Group |
| Salary | ₹2.75 LPA* |
| Experience | Freshers |
| Batch | 2022/2021 |
| Job Location | Kolkata / Bangalore/ Pune |
| Last Date | ASAP |
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Job Description:
Capgemini Off Campus 2023 is hiring candidates for the post of Contact Support Group.
Job Responsibilities:
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected.
Eligibility Criteria:
- Candidates must have completed any 3-year graduation in 2021 & 2022
- Candidates must have completed any 3-year Diploma in 2021 & 2022
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement and KPIs
- Candidates must be open to relocate to any location and work in night shifts
Preferred skill:
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- Should be able to speak in English and Hindi
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About Capgemini:
Capgemini is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, United States.
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How to Apply for Capgemini Offcampus 2023?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
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If you face any issues while applying. Do let us know in the comment section.
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Apply Here for (Any Graduate)
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Capgemini Recruitment 2022 – Frequently Asked Questions
What is the Capgemini selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the Capgemini Salary for freshers?
The average of 8 LPA is based on the reports of Glassdoor and Ambition Box.
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The post Capgemini Recruitment 2023 Contact Support |Apply Now first appeared on Job4freshers.