Olx Recruitment has announced a job notification for the post of Email Executive for the Gurugram, India locations. Both Graduate and Bachelor’s degree candidates can apply for off campus placements with Olx . Interested and eligible candidates are encouraged to apply before the specified deadline. The detailed eligibility criteria, application process, and registration information are provided below.
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Olx Recruitment Drive 2023:
|Post Name||Email Executive|
|Salary||up to ₹2.5-4.8 LPA*|
|Job Location||Gurugram(Work From Home)|
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Eligibility Criteria for Olx Recruitment Drive 2023
- Replying to e-mail queries, requests, concerns, and Google Play Store reviews on behalf of OLX
- Call customer as per the process as and when required
- Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as per laid down SOPs
- Acknowledging and resolving customer complaints on priority
- Following first time right approach in providing accurate resolution and reducing re-open cases
- Maintaining the first response time within defined SLAs for Email and Social Media tickets
- Ensuring customer satisfaction on responses and limiting dissatisfaction
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Communicating and coordinating with colleagues, as necessary
- Knowing OLX products inside and out so that you can answer questions
- To manage social media (Facebook, Twitter, Instagram) and App queries as per the SLAs
- To manage all daily tasks and duties related to the process with strict compliance to guidelines
- Be flexible as per the business requirement subject to overtime during offs, festivals and 24/7 shifts
- Graduation/bachelor’s degree is required
- Excellent written and verbal skills
- Strong customer service skills and a demonstrated ability to take initiative and be professionally persistent
- Working knowledge of CRM tools would be an added advantage
- Must possess ability to navigate multiple systems at once and multi-task
- A minimum one-year experience in Customer Support Profile required with proficiency in written as well as verbal communication
- Must be Customer centric
- Extreme dedication, sincerity, and willingness to go the extra mile
- Good knowledge of basic computer skills
- Desire to work in a fast-paced, challenging environment
- Experience with e-commerce, retail, advertising, or media would be an advantage
Selection Process: Olx Recruitment 2023
- Application Screening
- Online Assessment
- Technical Interviews
- HR Interview
- Final Selection
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Candidates are advised to apply as soon as possible before the application link expires.
How to Apply for Olx Recruitment 2023?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
<p>The post Olx Careers Is Looking For Email Executive |Apply Now! first appeared on Job4freshers.</p>