PhonePe Careers 2024: PhonePe a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as PhonePe Customer Experience Specialis for Bangalore Office. A student with having bachelor’s degree in various disciplines can apply for the PhonePe off campus drive 2024. Interested and eligible candidates can read more details below.

About PhonePe:

PhonePe is a mobile payments app that allows you to transfer money instantly to anyone, by using just their mobile number. Our goal is to make digital payments so easy, safe & universally accepted that people never feel the need to carry cash or cards again.

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PhonePe Careers 2024:

Company Name PhonePe
Post Name Customer Experience Specialist
Expected Salary up to ₹4 LPA*
Job Location Bangalore
Experience Freshers/Experience 
Batch 2024 and before
Website  PhonePe.com
Last date to apply Apply ASAP

*The salary/stipend (if stated) here is an estimation and has been collected from various sources such as Glassdoor, Ambitionbox, Quora etc. We do not guarantee the accuracy of the stated amount.

PhonePe Careers 2024 Responsibilities:

  • Act with integrity & think customer-first in every interaction
  • Handle basic PhonePe account and transaction related queries
  • Ability to flex between phone & data channels
  • Follow specified process guidelines to bring about resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive resolution
  • Escalate appropriately taking support from relevant teams to resolve customer issues
  • Recommend process improvements
  • Engage & Educate customers so they’re able to leverage PhonePe to the fullest

PhonePe Careers 2024 Eligibility Criteria:

  • Graduation (10+2+3) is Mandatory 
  • 0 – 2 years of work experience in a customer facing role

Preferred skill:

  • Have excellent written and verbal communications
  • Have good learnability
  • Be an active listener and deal well with objection
  • Have strong customer orientation and ability to adapt/respond to different scenarios
  • Be a team player, flexible and open to feedback
  • Ability to multitask, prioritise, and manage time effectively
  • Should be able to speak in English and Hindi
  • Multilingual skills (spoken + written) in South Indian languages are preferred

Click here for HR Interview Questions and Answers

PhonePe off Campus Selection Process:

The PhonePe selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

  1. Online Application: Start by visiting the PhonePe careers page or relevant job portals and search for job openings. Complete the online application form, providing your resume, cover letter, and other necessary details.
  2. Resume/CV Review: The HR team or recruiters will review your resume to assess your qualifications and experience.
  3. Online Assessments/Tests: Depending on the position, you may be required to complete online assessments or tests. These could include aptitude tests, technical assessments, or other relevant evaluations.
  4. Phone/Video Interview: Successful candidates may be contacted for an initial phone or video interview. This interview may focus on your background, skills, and interest in the role.
  5. Technical Interview: For roles requiring technical expertise, there may be one or more technical interviews. These interviews could involve discussions about your technical skills, problem-solving abilities, and relevant experience.
  6. Managerial Interview: Candidates may undergo managerial interviews to assess their ability to handle responsibilities, work in a team, and contribute to the organization.
  7. HR Interview: A Human Resources interview may focus on your overall fit with the company culture, your career goals, and your compatibility with PhonePe’s values.
  8. Assessment Center (if applicable): Depending on the role and level, PhonePe may conduct an assessment center. This could include various exercises, simulations, or group activities.
  9. Reference Checks: PhonePe may conduct reference checks to verify your employment history and qualifications.
  10. Background Check: A background check may be performed to verify your criminal record, education, and other relevant information.
  11. Job Offer: If you successfully pass all stages of the selection process, you may receive a job offer. This will include details about the position, salary, benefits, and other terms of employment.

Please note that the specific details of the PhonePe selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join PhonePe?

  • Industry leading healthcare
  • Educational resources
  • Savings and investments
  • Maternity and paternity leave
  • Opportunities to network and connect

How to Apply for PhonePe Careers 2024?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, create an account.
  4. After registration, log in and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section.

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What is the role of a Customer Experience Specialist at PhonePe?

The role involves handling basic PhonePe account and transaction-related queries, flexing between phone and data channels, following specified process guidelines for resolution, building customer trust, meeting productivity goals, leveraging internal processes for resolution, escalating issues as needed, recommending process improvements, and educating customers on PhonePe's features.

What are the eligibility criteria for the Customer Experience Specialist position at PhonePe?

Graduation (10+2+3) is mandatory, and 0-2 years of work experience in a customer-facing role is preferred.

What is the expected salary for a Customer Experience Specialist at PhonePe?

The expected salary is up to ₹4 LPA*.

What are the preferred skills for a Customer Experience Specialist at PhonePe?

Preferred skills include excellent written and verbal communication, good learnability, active listening, strong customer orientation, adaptability, teamwork, multitasking, prioritization, proficiency in English and Hindi, and multilingual skills in South Indian languages.

What is the selection process for the Customer Experience Specialist position at PhonePe?

The selection process includes online application, resume/CV review, online assessments/tests, phone/video interview, technical interview, managerial interview, HR interview, assessment center, reference checks, background check, and job offer.

Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.

<p>The post Join PhonePe as a Customer Experience Specialis 2024 | Apply Now! first appeared on Job4freshers.</p>



 
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