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<span style="box-sizing: border-box; font-size: 15px;"><span style="color: #222222; font-family: "droid sans" , "arial" , "verdana" , sans-serif;"><b>Trigent Software Walk-In Drive | L1 Support Engineer | 2014/2015/2016 Batches | Till 17 Mar 2017 | Bengaluru</b></span></span></div>
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<strong style="box-sizing: border-box;">Position :</strong> L1 Support Engineer</div>
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<strong style="box-sizing: border-box;">Salary :</strong> 2.22 LPA (22 to 25k take home salary inclusive of all night shift allowances)</div>
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<strong style="box-sizing: border-box;">Date of Drive :</strong> Monday To Friday {Upto 17th Mar 2017}</div>
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<strong style="box-sizing: border-box;">Reporting Time :</strong> 10 AM to 4 PM</div>
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<strong style="box-sizing: border-box;">Venue : </strong>Trigent Software Ltd. #49, 2nd Floor, East wing, Khanija Bhavan, Race Course Road, Bangalore</div>
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<strong style="box-sizing: border-box;">Eligibility Criteria :</strong></div>
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<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">BE / B.Tech, M.Tech (any stream) from 2014, 2015, and 2016 passed out batches. -Should have cleared all semester exams (no backlogs)</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">BCA / B.Sc. (IT/CS) / MCA / BBM,BA,BCOM candidates with excellent computer and academic background can also apply.</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">No Percentage Criteria.</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Candidates should have excellent communication skills.</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Predominantly Voice Interaction support and also through email, chat & remote support.</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Decent knowledge related to Operating System, Hardware, Networking, etc.</li>
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<strong style="box-sizing: border-box;">Selection Process :</strong></div>
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1. Group Discussion (GD)<br />
2. Face to Face Technical Round.<br />
3. Voice and Accent Round (V&A)</div>
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<strong style="box-sizing: border-box;">Job Description :</strong></div>
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<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Excellent communication skills, with neutral accent.  (Voice based Support)</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Excellent written communication skills with email etiquette.</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Good to Have:- Technical certification like A+, Network +, Security +, CCNA, MCP, MCSP etc.</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Primary Skill : Service Desk Management (SDM)<ul style="box-sizing: border-box; margin-bottom: 26px; padding: 0px;">
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Follows the incident life cycle as defined by process viz â€“ logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Incident management and usage of ITSM</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Good problem solving and analytical skills</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Excellent customer service skills</li>
<li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required.</li>
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Bangalore Walk-Ins Trigent Software Walk-In Drive | L1 Support Engineer | 2014/2015/2016 Batches | Till 17 Mar 2017 | Bengaluru

Trigent Software Walk-In Drive | L1 Support Engineer | 2014/2015/2016 Batches | Till 17 Mar 2017 | Bengaluru Position : L1 Support Engi...

Trigent Software Walk-In Drive | L1 Support Engineer | 2014/2015/2016 Batches | Till 17 Mar 2017 | Bengaluru

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