Trigent Software Walk-In Drive | L1 Support Engineer | 2014/2015/2016 Batches | Till 17 Mar 2017 | Bengaluru

<div dir="ltr" style="text-align: left;" trbidi="on"> <div style="background-color: white; box-sizing: border-box; line-height: 26px; margin-bottom: 26px;"> <span style="box-sizing: border-box; font-size: 15px;"><span style="color: #222222; font-family: "droid sans" , "arial" , "verdana" , sans-serif;"><b>Trigent Software Walk-In Drive | L1 Support Engineer | 2014/2015/2016 Batches | Till 17 Mar 2017 | Bengaluru</b></span></span></div> <div style="background-color: white; box-sizing: border-box; color: #222222; font-family: "Droid Sans", Arial, Verdana, sans-serif; font-size: 15px; line-height: 26px; margin-bottom: 26px;"> <strong style="box-sizing: border-box;">Position :</strong> L1 Support Engineer</div> <div> <div style="background-color: white; box-sizing: border-box; color: #222222; font-family: "Droid Sans", Arial, Verdana, sans-serif; font-size: 15px; line-height: 26px; margin-bottom: 26px;"> <strong style="box-sizing: border-box;">Salary :</strong> 2.22 LPA (22 to 25k take home salary inclusive of all night shift allowances)</div> <div style="background-color: white; box-sizing: border-box; color: #222222; font-family: "Droid Sans", Arial, Verdana, sans-serif; font-size: 15px; line-height: 26px; margin-bottom: 26px;"> <strong style="box-sizing: border-box;">Date of Drive :</strong> Monday To Friday {Upto 17th Mar 2017}</div> <div style="background-color: white; box-sizing: border-box; color: #222222; font-family: "Droid Sans", Arial, Verdana, sans-serif; font-size: 15px; line-height: 26px; margin-bottom: 26px;"> <strong style="box-sizing: border-box;">Reporting Time :</strong> 10 AM to 4 PM</div> <div style="background-color: white; box-sizing: border-box; color: #222222; font-family: "Droid Sans", Arial, Verdana, sans-serif; font-size: 15px; line-height: 26px; margin-bottom: 26px;"> <strong style="box-sizing: border-box;">Venue : </strong>Trigent Software Ltd. #49, 2nd Floor, East wing, Khanija Bhavan, Race Course Road, Bangalore</div> <div style="background-color: white; box-sizing: border-box; color: #222222; font-family: "Droid Sans", Arial, Verdana, sans-serif; font-size: 15px; line-height: 26px; margin-bottom: 26px;"> <strong style="box-sizing: border-box;">Eligibility Criteria :</strong></div> <ul style="background-color: white; box-sizing: border-box; color: #222222; font-family: "Droid Sans", Arial, Verdana, sans-serif; font-size: 15px; margin-bottom: 26px; padding: 0px;"> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">BE / B.Tech, M.Tech (any stream) from 2014, 2015, and 2016 passed out batches. -Should have cleared all semester exams (no backlogs)</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">BCA / B.Sc. (IT/CS) / MCA / BBM,BA,BCOM candidates with excellent computer and academic background can also apply.</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">No Percentage Criteria.</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Candidates should have excellent communication skills.</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Predominantly Voice Interaction support and also through email, chat & remote support.</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Decent knowledge related to Operating System, Hardware, Networking, etc.</li> </ul> <div style="background-color: white; box-sizing: border-box; color: #222222; font-family: "Droid Sans", Arial, Verdana, sans-serif; font-size: 15px; line-height: 26px; margin-bottom: 26px;"> <strong style="box-sizing: border-box;">Selection Process :</strong></div> <div style="background-color: white; box-sizing: border-box; color: #222222; font-family: "Droid Sans", Arial, Verdana, sans-serif; font-size: 15px; line-height: 26px; margin-bottom: 26px;"> 1. Group Discussion (GD)<br /> 2. Face to Face Technical Round.<br /> 3. Voice and Accent Round (V&A)</div> <div style="background-color: white; box-sizing: border-box; color: #222222; font-family: "Droid Sans", Arial, Verdana, sans-serif; font-size: 15px; line-height: 26px; margin-bottom: 26px;"> <strong style="box-sizing: border-box;">Job Description :</strong></div> <ul style="background-color: white; box-sizing: border-box; color: #222222; font-family: "Droid Sans", Arial, Verdana, sans-serif; font-size: 15px; margin-bottom: 26px; padding: 0px;"> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Excellent communication skills, with neutral accent.  (Voice based Support)</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Excellent written communication skills with email etiquette.</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Good to Have:- Technical certification like A+, Network +, Security +, CCNA, MCP, MCSP etc.</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Primary Skill : Service Desk Management (SDM)<ul style="box-sizing: border-box; margin-bottom: 26px; padding: 0px;"> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Incident management and usage of ITSM</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Good problem solving and analytical skills</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Excellent customer service skills</li> <li style="box-sizing: border-box; line-height: 26px; margin-left: 21px;">Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required.</li> </ul> </li> </ul><!-- adsense --> <div style="background-color: white; box-sizing: border-box; color: #222222; font-family: "Droid Sans", Arial, Verdana, sans-serif; font-size: 15px; line-height: 26px; margin-bottom: 26px; text-align: center;"> <span style="box-sizing: border-box; color: red;"><strong style="box-sizing: border-box;"><a href="http://www.monstercollege.in/drive_open_jd.html" style="background-color: transparent; box-sizing: border-box; color: red; text-decoration: none;" target="_blank">Click Here To Apply</a></strong></span></div> <div style="text-align: center;"> <span style="box-sizing: border-box; color: red;"><br /></span></div> <div class="code-block code-block-2" style="background-color: white; box-sizing: border-box; color: #222222; font-family: "Droid Sans", Arial, Verdana, sans-serif; font-size: 15px; margin: 8px 0px;"> </div> </div> </div>

Bangalore Walk-Ins Trigent Software Walk-In Drive | L1 Support Engineer | 2014/2015/2016 Batches | Till 17 Mar 2017 | Bengaluru

Trigent Software Walk-In Drive | L1 Support Engineer | 2014/2015/2016 Batches | Till 17 Mar 2017 | Bengaluru Position :  L1 Support Engi...

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