Trigent Software Walk-In Drive | L1 Support Engineer | 2014/2015/2016 Batches | Till 17 Mar 2017 | Bengaluru
Position : L1 Support Engineer
Salary : 2.22 LPA (22 to 25k take home salary inclusive of all night shift allowances)
Date of Drive : Monday To Friday {Upto 17th Mar 2017}
Reporting Time : 10 AM to 4 PM
Venue : Trigent Software Ltd. #49, 2nd Floor, East wing, Khanija Bhavan, Race Course Road, Bangalore
Eligibility Criteria :
  • BE / B.Tech, M.Tech (any stream) from 2014, 2015, and 2016 passed out batches. -Should have cleared all semester exams (no backlogs)
  • BCA / B.Sc. (IT/CS) / MCA / BBM,BA,BCOM candidates with excellent computer and academic background can also apply.
  • No Percentage Criteria.
  • Candidates should have excellent communication skills.
  • Predominantly Voice Interaction support and also through email, chat & remote support.
  • Decent knowledge related to Operating System, Hardware, Networking, etc.
Selection Process :
1. Group Discussion (GD)
2. Face to Face Technical Round.
3. Voice and Accent Round (V&A)
Job Description :
  • IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.
  • Excellent communication skills, with neutral accent.  (Voice based Support)
  • Excellent written communication skills with email etiquette.
  • Good to Have:- Technical certification like A+, Network +, Security +, CCNA, MCP, MCSP etc.
  • Primary Skill : Service Desk Management (SDM)
    • Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
    • Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
    • Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
    • Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.
    • Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
    • Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
    • Incident management and usage of ITSM
    • Good problem solving and analytical skills
    • Excellent customer service skills
    • Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required.