Company: CipherCloud India Private Limited
Qualification: Any Graduate
Experience: 0 yrs.
Work Location: Hyderabad
Some of the key responsibilities in the role include:
Providing technical support for our clients products
Escalating key technical issues to product teams and following through to completion
Possess immaculate written and oral English language skills with an exceptional attention to detail
Should be comfortable with Night Shift
Be a passionate and active user of technology and the Internet, with advanced skills in Excel and Word
Should be comfortable working with Linux environment
Knowledge on networking/security is a plus
To monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of internal and external customers.
Work in close collaboration with the Team Leader to achieve consistency of service delivery for all customers; as well as ensuring consistency of internal processes and procedures.
Provide an effective and efficient client response service.
Manage a timely and appropriate response to customer enquiries and feedback, ensuring accurate and expert advice is available directly from the Customer Support team, or through referral where necessary
Take ownership of escalated client contacts and ensure follow-through to conclusions
LINUX/UNIX - Redhat Certification Mandatory .
MUST HAVE EXCELLENT COMMUNICATION SKILLS.
Basic shell scripting and networking knowledge
Knowledge of Java and SQL is a plus.
Database - Oracle, Postgresql is a plus
Desired Skills & Experience:
Redhat Certification is strictly required. Only Certified candidates are considered.
BS/B.tech in Engineering, Computer Science, or related discipline
For 2013 and 2014 passed out candidates only.
Experience in a customer-facing role supporting security or enterprise software products, consulting services
Knowledge of load balancing, clustering, and redundancy is a plus
Knowledge of http, web applications, and email servers is a plus
Knowledge of networking and application security is a plus
Knowledge of enterprise databases is a plus
Strong communication and incident management skills
Thinks collaboratively and communicates effectively with customers, partners and people at all levels
Entrepreneurial drive and work ethic, self-motivated, results oriented and demonstrated ability to add value and succeed in a fast paced environment
Ability to think outside the box and willingness to do whatever it takes to get the job done right and within schedule
Good analytical and troubleshooting skills
Should be Willing to work in shifts
Written test will start sharply at 11:00 AM .
Time: From 11:00 AM - 3:00 PM
Venue: CipherCloud India Pvt Ltd Unit No:04-01,4th floor, Block - 2,Cyberpearl,Hi-Tech City, Madhapur, Hyderabad
Company website : CipherCloud