Company: CipherCloud India
Private Limited
Qualification: Any Graduate
Experience: 0 yrs.
Work Location: Hyderabad
Job Description:
Some
of the key responsibilities in the role include:
Providing
technical support for our clients products
Escalating
key technical issues to product teams and following through to completion
Possess
immaculate written and oral English language skills with an exceptional
attention to detail
Should
be comfortable with Night Shift
Be a
passionate and active user of technology and the Internet, with advanced skills
in Excel and Word
Should
be comfortable working with Linux environment
Knowledge
on networking/security is a plus
To
monitor the changing needs of the service, liaising with internal and external
customers to identify areas for improvement and make recommendations for
service improvement and implementing those improvements to the satisfaction of
internal and external customers.
Work
in close collaboration with the Team Leader to achieve consistency of service
delivery for all customers; as well as ensuring consistency of internal
processes and procedures.
Provide
an effective and efficient client response service.
Manage
a timely and appropriate response to customer enquiries and feedback, ensuring
accurate and expert advice is available directly from the Customer Support
team, or through referral where necessary
Take
ownership of escalated client contacts and ensure follow-through to conclusions
Technical Skills:
LINUX/UNIX
- Redhat Certification Mandatory .
MUST
HAVE EXCELLENT COMMUNICATION SKILLS.
Basic
shell scripting and networking knowledge
Knowledge
of Java and SQL is a plus.
Database
- Oracle, Postgresql is a plus
Desired
Skills & Experience:
Redhat
Certification is strictly required. Only Certified candidates are considered.
BS/B.tech
in Engineering, Computer Science, or related discipline
For
2013 and 2014 passed out candidates only.
Experience
in a customer-facing role supporting security or enterprise software products,
consulting services
Knowledge
of load balancing, clustering, and redundancy is a plus
Knowledge
of http, web applications, and email servers is a plus
Knowledge
of networking and application security is a plus
Knowledge
of enterprise databases is a plus
Strong
communication and incident management skills
Thinks
collaboratively and communicates effectively with customers, partners and
people at all levels
Entrepreneurial
drive and work ethic, self-motivated, results oriented and demonstrated ability
to add value and succeed in a fast paced environment
Ability
to think outside the box and willingness to do whatever it takes to get the job
done right and within schedule
Good
analytical and troubleshooting skills
Team
player
Should
be Willing to work in shifts
Written
test will start sharply at 11:00 AM .
Address:
Time: From 11:00 AM - 3:00
PM
Venue: CipherCloud India Pvt
Ltd Unit No:04-01,4th floor, Block - 2,Cyberpearl,Hi-Tech City, Madhapur,
Hyderabad