IBM is hiring freshers as Technical Operations Analyst

Job Description

• You need to support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
• You will work to standardize repeatable tasks and steps across multiple accounts. This may require creating documentation or scripts that can be used to solve the same problem in the future.
• Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
• You will implement medium to complex product upgrades and/or medium to complex security compliance corrections without assistance.

Location of joining - Bangalore, National Capital Region (NCR), Chennai, Hyderabad. Based on business requirement the posting can be in any location within India.

Eligibility criteria:

B.E / B.Tech / ME / M.Tech / MCA from 2012 / 2013/2014 pass out batch(s) only
Minimum 65% aggregate in the highest qualification
Work Experience 0 to 24 Months
Knowledge of ITIL
Good Communication Skill
Ability to work in a Team.

Additional Information:

24x7 environment. Should be willing to work in Night shift

Skills Requirement:

Knowledge of LINUX/UNIX/AIX/Windows/ Wintel/ VMWare/DB2DBA/Oracle/SQL/Storage/Distributed Console/Security Analyst/ Mainframe/ IBM SAN/WAS/Networking Ops/TSM/Citrix
Bachelor's Degree
English: Fluent

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