American Express Recruitment for the post of Operations Executive. A student from various disciplines can apply for the American Express off-campus drive 2023. Interested and eligible candidates can read more details below.

About American Express:

American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries.

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American Express Recruitment 2023:

Company Name American Express
Post Name Executive-Operations
Salary up to ₹4.6 LPA*
Experience Fresher/Experienced
Batch 2023/22/21/20/19/18
Job Location Gurgaon (Work From Home)
Last date to apply ASAP

American Express Recruitment  Job Description:

American Express Recruitment is hiring candidates for the post of Operations Executive.

American Express Recruitment  Job Responsibilities:

  • This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants etc) and resolving their inquiries over email/calls. 
  • Should have knowledge of KYC.
  • Work on daily inventory towards cases related to merchant services as well as management of mailbox to ensure all requests are actioned in a timely manner
  • Creation of Case on the relevant tools, maintenance of trackers and files for the team
  • Keep a close eye on gaps & recommend solutions to plug them. 
  • Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
  • Monitor the daily suspense volumes and liase with internal & external clients (authorized signatory/client managers/ merchants etc) over emails/calls to reduce the volume
  • Carry out Due Diligence activities to ensure all dues are released to the clients
  • Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met
  • Contribute towards team goals by strictly managing individual productivity & quality targets.
  • Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction
  • Understand, determine, and anticipate customer needs and present solutions as appropriate.
  • Demonstrate strong focus on process improvements. 
  • Ensure adherence to and compliance with organization policies and audit controls.
  • Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.

American Express Recruitment Eligibility Criteria:

  • Graduate/Post-Graduate.
  • Relevant experience an advantage.

American Express Recruitment Preferred skill:

  • Excellent oral and written communication skills.
  • Strong interpersonal and coordination skills.
  • Strong and committed customer focus and consistent demonstration of service excellence.
  • Compliance with company policies and procedures
  • Ability to take independent decision & meet stringent deadlines.
  • Good computer skills.
  • Good command over MS Excel, Access & PowerPoint.
  • Strong focus on results

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How to Apply for American Express Recruitment 2023?

Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.

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If you face any issues while applying. Do let us know in the comment section.

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What is the salary for the Executive-Operations role at American Express?

The average salary is up to ₹4.6 LPA according to the provided information.

Is this position open for both freshers and experienced candidates?

Yes, both freshers and experienced candidates can apply for this position.

Where is the job location for the Executive-Operations position?

The job location is Gurgaon, but it also allows work from home.

What are the preferred qualifications for this role?

The preferred qualifications are a graduate or post-graduate degree.

What are the preferred skills for this position?

The preferred skills include excellent oral and written communication, interpersonal and coordination skills, customer focus, ability to meet deadlines, good computer skills, and proficiency in MS Excel, Access, and PowerPoint.

What are the main responsibilities of an Executive-Operations at American Express?

The responsibilities include resolving client inquiries, managing cases and mailbox, recommending solutions, ensuring SLAs are met, focusing on customer needs, process improvements, and compliance with company policies.

American Express Recruitment 2023 – Frequently Asked Questions

What is the American Express selection process?

The selection process will be based on a Written test followed by the Technical and Hr interviews.

What is the American Express Salary for freshers?

The average salary up to 4.6 LPA based on the reports of Glassdoor and Ambition Box.

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<p>The post American Express Hiring Work From Home |Apply Now! first appeared on Job4freshers.</p>